Customer Service – Ital Global Limited


Customer Service-Reliever-Hospital Vacancy!

Ital GLOBAL – We are a comprehensive Human Capital and Quality Management Consultancy firm dedicated to helping organizations just like yours with their HR and Quality Management requirements. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend. Our Human Capital solutions, advice and guidance are uniquely designed and shaped around your exact requirements and objectives. They will fit with your culture and the business challenges that you currently face

We are looking for a confident and self-motivated individual who is looking for a customer service opportunity.

Job Requirements

  • Diploma in Front Office & Administration, Hospitality Management or any related course.
    Utalii College graduand is an added advantage.
  • Attained a C or higher in your KCSE.
  • Proficient in Microsoft Office.
  • Customer Service experience:  At least 1 Year would be an added advantage preferably in a busy environment.

Competencies and Skills Required

  • Excellent communication and presentation skills.
  • Enthusiasm and Reliability
  • Ability to multi-task and work under pressure
  • Highly adaptable
  • Exceptional interpersonal skills
  • Emotionally Intelligent
  • Empathetic
  • Strong customer centric skills

Job Duties and Responsibilities.

  • Maintaining a positive, empathetic and professional attitude towards clients at all times
  • Primary point of contact within the hospital
  • Investigate and respond to all customer enquiries promptly directly to customer inquiries either fact to face, by telephone or electronically and Resolving customer complaints
  • Welcoming, receiving, guiding and directing the patients around the hospital
  • Filling and processing of application forms
  • Investigate and respond to all customer enquiries promptly.
  • Escalate complex queries to the appropriate functional area.
  • Carry out customer and product related document processing
  • Make customers’ experiences better by ensuring customer satisfaction
  • Communicating with customers through various channels.
  • Develops and maintains strong relationships with customers by providing support, information, and guidance
  • Performing billing duties.
  • Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
  • Answer all incoming calls and redirect them or keep messages.
  • Handling patients, referral sources, and administrative department inquires
  • Assisting the doctors in booking appointments for the next visit of the patient.
  • Entering patient information into a customer information system
  • Serving as a backup when other employees are out due to absent staff members
  • Any other duties as assigned.

Interested applicants should send their detailed CVs and cover letters urgently quoting the job title (Customer Service-Reliever-Hospital) as subject to [email protected] to reach us not later than 15 th June 2024. Only the shortlisted candidates will be contacted.

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