Operations Manager – Corporate Staffing

Job Expired



Corporate Staffing is a  Multinational hospitality company who are looking to hire an Operations Manager who will grow, manage, develop and enhance the company store network while also supporting and servicing the franchise network.

Industry: Hospitality,
Gross Salary: Kshs 400-500K,

Key Responsibilities

  • Responsible for supporting the implementation of all National, Regional and Locality marketing activities (menu launches, new product launches, promotions)
  • Responsible for development and implementation of franchisee best operating practice financial benchmarks i.e. driving individual franchisee profitability
  • Satisfactorily manage customer queries and expectations
  • Host, co-ordinate and attend national franchisee meetings and strategic alliance partner meetings.
  • Drive and support the New Store development plans and successful implementation of revamps
  • Manage and maintain strong relationships with the brands key strategic alliance partners
  • Implement, manage, and develop strong relationships with delivery aggregators while entrenching own delivery ecosystem
  • Manage company stores to achieve brand leading standards and meet financial KPI’s
  • Achievement of monthly/annual profitability targets
  • Developing and tracking key KPIs for company owned restaurants
  • Effective cost management at company stores and franchising level.
  • Debtors’ management in conjunction with finance and legal teams
  • Creditors/supplier payment management in conjunction with finance team
  • Responsible for ensuring regulatory compliance and risk management
  • Income statement reporting and management in conjunction with Finance team
  • Weekly, monthly reporting of in-market business operations and performance.
  • Supporting Finance teams to make sure all daily, weekly and monthly company operational procedures are adhered to
  • Developing and drafting Operational policies and procedures for company owned restaurants
  • Maintain a positive HR environment for both BU and Admin levels of team.
  • Accountable for the recruitment and selection of all operations and restaurant staff
  • Management, control and development of the Operations team and restaurant staff teams
  • Management of the Procurement / Supply Chain function and ensuring appropriate menu pricing, menu development, gross profit margins. Ensuring that menu matrices are current and accurate
  • Management of regional supply chain (distributor relationship, supplier relationships and FBMC Imports processes)
  • Manage store revamp/upgrade programme and ensure maintenance of all company owned restaurants

Key Qualifications

  • Bachelor’s degree in Business Management/ Hospitality or related field
  • Must have a minimum of 5 to 10 years previous management experience as well as experience in the leadership of a large and diverse team.
  • Strong track record of success in the franchising or restaurant industry.
  • Experience working in a Multinational company or culturally diverse environment
  • Strong leadership & interpersonal skills
  • Strong hands-on operations and training bias
  • Computer literacy
  • Financial numeracy
  • Effective negotiator
  • Highly presentable with strong communication skills
  • Team player
  • Ambitious, energetic, self-motivated
  • Must be willing to travel.

More Information

  • This job has expired!
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